Anticipate research project "Cap-SMART"

As in all branches of the economy, a number of smart technologies are being developed in the tourism industry with a view to automating processes, improving customer relations, or even offering new products and services. Surprisingly, not much research has been carried out yet on the adoption of smart technologies by the tourism industry and its effects on the labour market—in terms of volume, skills required, and changes in tasks—and on the industry’s economic fabric. The lack of knowledge is all the more perplexing that this industry plays a significant socio-economic role in the Brussels as well as in other countries in Europe and across the world.

Cap-SMART attempts to fill this knowledge gap by looking at the Brussels-Capital Region—from the ‘micro’ scale of organisations and individual workers to the ‘macro’ scale of the entire industry—and examining the effects of smart technologies on its structure and modes of regulation. The project is carried out in collaboration with Visit.brussels, and its goal is to provide concrete solutions for the tourism industry in Brussels regarding the best way to approach the technological transition. In order to boost the industry’s capabilities, Cap-SMART will not only develop indicators and scenarios, but also offer training courses and a monitoring tool.

End of the project : November 2020
(Call Anticipate-2018, 2-year extension possible)

ULB partners

Isabelle Cloquet, IGEAT, Faculty of Sciences
Cécile van de Leemput and Catherine Hellemans,  PsyTC, Faculty of Psychology

Other partners

Visit.brussels